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1. To make a booking please send us a completed booking form. On receipt, we will check the availability of your chosen tour. You will
then be informed of the cost of your international airfare, and we will require the full
cost of the international airfare, and 20% of the land cost including internal airfare, to be paid
within one week of our written confirmation of the total cost of the tour. This enables the flights to be booked and confirmed as soon as
possible, and will also maintain the overall cost of your tour to be kept
to a minimum. If you book
less than three months before departure, full payment of the land cost fee
and airfares must be made on booking. The booking is not accepted, and no contract exists until the
above payment terms are met. Notification of cancellation must be made to
the Company in writing.
2. If you cancel your booking more than three
months before departure, we will not refund your deposit on the land cost
and internal airfare, but you may transfer
your deposit to another tour in our current program. If the tour you transfer to is more expensive than the original one
booked, a further deposit will also be payable. If you subsequently cancel the tour to which you transfer to, we
will retain your full original deposit.
3. If you cancel your booking after you have paid in full, the
following cancellation charges will be made: -
-
More
than 90 days before departure: 20%
of the total tour cost
-
Between
89 and 60 days before departure: 30%
of the total tour cost
-
Between
59 and 30 days before departure: 50%
of the total tour cost
-
29
days or less before departure (or failure to join the tour): 100% of the
total tour cost
These
dates refer to our receiving written notification of your cancellation. We therefore strongly advise you to take out insurance against
recoverable cancellation costs.
4. If you do not pay your balance at the specified time without making
prior arrangements, we reserve the right to cancel your booking, and to
pursue any unpaid monies.
5. We will not cancel your tour unless: -
A. We are forced to do so by unusual or unforeseeable circumstances, such as
flight cancellations, war, civil or political unrest, or what is usually
known as “force majeure”
B. Because the minimum number
of bookings needed to operate the tour has not been reached (all holidays
are subject to minimum numbers)
C. Non payment by client
In
the case of A, if we are forced to cancel the tour within the final
payment period, we will offer you a transfer, free of charge to another
tour on approximately the same dates, or the same tour at a later date. If the above applies, or if we are forced to completely
cancel your tour, we may deduct reasonable and coverable costs that we may
have incurred, from any refund we make to you, or credit we transfer to
another tour.
If
B, we will advise you of the cancellation, no later than eight weeks before
the departure date.
6. If there are any increased land cost charges due to the group being
smaller than anticipated, you will be informed of these in writing, no
later than eight weeks before departure. If you are not prepared to pay these increased charges, you
are at will to cancel the tour with a full refund of the total cost.
It
should also be noticed that if the group is slightly larger than
anticipated, you may also be due a refund of some of the land cost fees, due to the increased size of the tour.
7. If we cancel your tour, we will if possible, offer an alternative
tour, and if this is not acceptable to you, we will refund all payments
made to us, except in cases of 5A above, in respect of the tour cost, but
we will not be liable to refund you for any incidental expenses such as
visas, vaccinations or non-refundable connecting flights etc.
8. Prices of tours featured in this web
site may be changed at any
time, due to changes in exchange rates, increases in transport or other
costs, or if Government action forces us to do so. If you are not notified prior to booking of a price change, you
have the right to cancel, and obtain a full refund of all monies paid to
the Company, provided you notify us in writing within seven days of
receiving your invoice.
9. We reserve the right to impose surcharges up to
eight weeks before
departure due to any unfavorable changes in exchange rates, increases in
air fares, or other transport costs, or if Government action should
require us to do so.
10. We will only surcharge you by the amount that exceeds 2% of the basic tour
cost, except the surcharges required by Government action, which will be
charged in full. If the
surcharge is greater than 10% of the tour cost, you have the right to
cancel your booking within seven days of the notification of the
surcharge, and we will then refund any monies paid to us in respect of the
tour, but not for visas, vaccinations, or any other incidental costs. If any surcharge is anticipated you will be advised at the time of
booking of the likely amount to be incurred.
11. A general indication is provided on the
web site of the itinerary of each
tour, the type of accommodation used, and what is included in the price. Changes in all of these items may be made at any time. The relevant trip dossier that contains the up to date information
about the holiday will be sent after booking. If, after reading the trip dossier, you feel you have misunderstood
what is included in the price, or the nature of the holiday, you may
cancel your booking without penalty, and we will refund any monies paid to
us. Such cancellations will
only be allowed during the week after sending the trip dossier to you, and
will not be allowed if the booking is made less than three months before
departure.
The information
and conditions relating to your tour, and any extensions or options
contained in the trip dossier, will be deemed to be part of the contract, and you should therefore read them carefully.
12. Any information or advice provided by the Company on matters such
as permits, visas, vaccinations, climate, clothing, baggage etc. is given
in good faith, but without responsibility on the part of the Company, and
the passenger must accept responsibility for obtaining any necessary
visas, travel documents, and vaccinations required for the tour.
13. Your booking is accepted on the understanding that you
realize the hazards
involved in this kind of tour, including injury, disease, loss or damage
of property, inconvenience and discomfort. This type of travel requires a substantial degree of on tour
flexibility. The outlined
itineraries given for each tour must therefore be taken as an indication
of what each group should hope to accomplish, and not as a contractual
obligation on the part of the Company. Changes in itinerary may be caused by local political conditions, flight cancellations, mechanical break down, weather problems, sickness or
any other unforeseeable circumstances. No refunds will be given for services not
utilized. It is therefore a condition of participating in any of these tours
described, that you accept that flexibility if necessary, and acknowledge
that delays, and other unforeseen circumstances such as discomfort or
disappointment are possible.
14. Most of these tours have a more adventurous outlook, and it is therefore
necessary that you abide by the authority of the leader who represents the
Company. Completing the
booking form implies your agreement to this, and if you commit any illegal
act whilst on the tour, or if in the opinion of the leader your behavior
is causing or likely to cause danger, distress, or problems for any others
in the group, we may terminate your travel arrangements without any
liability on our part. If you
are affected by any condition, medical or otherwise, that might affect
your, or another person’s enjoyment or performance on the tour, we must
be advised of this at the time of booking, or you may be required to leave
the tour with no right of refund. It
is therefore a condition of joining any tour, that you are physically and
mentally capable of undertaking any activities.
15. It is paramount that before joining any of these tours, you must be
covered by insurance, which must be complete, and include adequate cover
for baggage, medical expenses, and the cost of repatriation should you
become too ill to continue. This should include helicopter evacuation/rescue, and air
ambulance cover. If you join
the tour without adequate insurance as described, you may not be allowed
to continue on the tour with no right of refund.
16. All tours are based on starting at the time and place as indicated
in the information contained on the web site, and in the trip dossier. If you fail to arrive at the appointed time, we will not be
responsible for any additional expenses incurred by you to meet up with
the group. The tour will be
considered to have commenced, when the majority of the group have arrived
at the local start point of the tour. Should there be a delay in the majority of the group arriving at
the start point for any reason, such as international airline flight
delays, the tour will not commence until the majority of the group have
arrived.
17. If you have any complaints about the tour you should make them
known to the leader of the group at the earliest opportunity, who will
normally be able to take appropriate action. If, however, at the end of the tour you feel your complaint has not
been properly dealt with, we will try to agree a settlement with you, but
you must first notify us in writing of your complaint within 30 days of
your date of return.
18. Awesome Travel Ltd cannot be held responsible for any mishap to
yourself, or your property, in particular as a consequence of effects of
flight cancellations, strikes, war, riots, robbery, sickness, quarantine, Government intervention or other such happenings. You are therefore strongly advised to insure yourselves against the
above, or any other possible risks that may occur. In particular you should ensure that sufficient insurance provision
has been obtained in respect of any dependant relatives.
19. Awesome Travel Ltd cannot be liable for any damage caused by the
total or partial failure to carry out the contract if such failure is:-
A. Attributable to the client.
B. Due to unforeseeable or
unavoidable circumstances, and attributable to a 3rd party
unconnected to the Company.
C. As a result of unusual and
unforeseeable circumstances beyond the control of the Company, such as
strikes, war, civil or political unrest, quarantine restriction, Government action, or what is usually known as “force majeure”.
D. A result of an event that
the Company and its agents, even with all due care, could not foresee or
forestall.
When
the Company is found liable to have failed to carry out the contract, the
maximum amount of such damages in relation to compensation and loss of
enjoyment, will normally be limited to the basic land cost and internal
airfare holiday price
shown on the invoice. Where
any damages relate to transport by air, or hotel accommodation, the Warsaw
Convention will limit any compensation payment. Any independent arrangements that you make which are not parts of
the tour are entirely up to your own risk.
20. Any flights forming part of the tour arrangements are subject to
the conditions of the carrying airline, which in most cases limit the
airline's liability to the passenger in accordance with international law
and convention. Awesome
Travel Ltd books flights through an ATOL protected agency.
21. Booking conditions may only be
changed or altered by a Director of the Company in writing. When you
complete the booking form you agree to accept all these conditions, and
when we accept your booking, we agree to carry out our obligations to
you, as defined on this web site to the best of our
ability, and other information provided to you. Both sides of this agreement are made subject to, and must be
interpreted and enforced according to English law in English Court.
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